FAQ
Select a frequently asked question below.

Zipps is a cannabis delivery platform used by licensed retailers to optimize their delivery service. Customers place their order on zipps.com between 9am and 10pm and Zipps sends the order to the closest retailer. Zipps offers a variety of competitive deals on individual products but specializes in bulk order discounts.

When you order a bulk box savings are roughly 30-40% what you would pay at a dispensary. Our bulk boxes are one flat rate and let you to pick and choose the strains you want, allowing for a variety of your favorite brands and flowers to be included in your customized selections. Through a collaboration with our licensed partners, there's zero drop-off in quality, guaranteeing the most savings possible when ordering in bulk.

We work hard to find you the best deals. When ordering from express we offer a smaller menu of products with quicker delivery times. Because express delivery is based on the distance of the drivers and the deals near your delivery address, you'll typically recieve express orders within 45 mins. If you want cannabis ASAP, we recommend ordering from the express menu. For scheduled delivery, we offer our full menu of products and allow you to select the time-block you want your products delivered. If you don't want to sacrifice variety or aren't accesible at a certain time of the day, we recommend ordering from our scheduled menu, selecting the window you want your products to be packed up and delivered.

Per California cannabis regulations, you must be 21+ or 18+ with a valid medical recommendation to place an order.

Once an order has been placed on Zipps.com, your delivery address is locked in. If you need to update your delivery address, you must cancel and replace your order with the correct address or contact support@zipps.com.

Yes! When placing an order from our scheduled delivery menu, you will be able to choose from a variety of time slots for either same-day or next-day delivery.

Yes, but you must have a valid, government-issued photo ID proving they are 21 or older. We cannot accept any medical patients without a California state ID and a valid medical cannabis debit card issued in California.

We make sure our customers get the items they pay for. If an item is missing, or you’ve received a defective product, please email us at support@zipps.com or reach out to us via LiveChat. Provide your name, phone number, a photo and description of your issue. We take very good care of our customers and we want to make sure we get your order right! Zipps will consider exchanging damaged or defective cannabis products if they are reported within 24 hours of purchase. All non-damaged cannabis product sales are final. We do not exchange products when customers do not like the look, feel, taste, smell or any other characteristic of the product. We only consider exchanges when a hardware product, such as a battery, pod or cart are damaged or defective. All exchanges shall be at the discretion of Zipps. Refunds are not permitted.

Yes. For adult-use customers in California the daily limit is 28.5 grams of flower (1 ounce) or 8 grams of concentrates (including vaporizer cartridges and edibles) per business day.

No. We can only accept one coupon per order. Zipps credits are considered a coupon by the online store so you cannot use credits and coupon codes/referral links at the same time. If you're using a coupon, save your credits for next time!

No. You can use any amount of your gift card and apply it to any order. 

No. Coupons or referral discounts will not apply to items that are on sale. However, they are applicable to bulk boxes.

You will only be able to use one discount per order. Discounts/Coupons will only apply to the subtotal before taxes. Our store will always apply the largest discount possible.

Once you've made an orer, you can find your personalized referral link in the side menu under the tab labeled “Refer Your Friends.” Share your referral link with your friends and they’ll save $25 on their first order. You’ll earn $25 in credit on each of their orders. Once you earn Zipps referral credits, you can apply up to $25 on each of your orders. All referred orders must be over $30 before taxes to qualify for the program. 

Yes. You are able to apply up to $25 worth of wallet credit to your order, every 24 hours.

Yes. You will see a pending charge in your account. This charge is normally removed within 48-72 business hours, but may take longer depending on your bank.

We charge a $5 flat-rate delivery fee for all orders under $75.

Unfortunately, if you placed your order with a debit card or a third party service the only way to change your payment method is to cancel and replace your order with the desired payment method. Please note that if you cancel an order placed with a debit card, you may see a pending charge in your bank account. This charge will normally be released within 48-72 business hours, but may take longer depending on your bank.

The minimum order amount is $30. For orders under $75, we charge a $5 delivery fee.

Yes. California state law requires that we charge sales tax, state excise tax and local cannabis business taxes on all cannabis purchases.

No. Tip is not included. While tipping is entirely up to you, should you wish to tip your driver you can tip via debit card before you checkout or in person with cash.

We accept debit cards and cash. Please be advised that we are not able to accept prepaid debit cards, cash app, venmo or any HSA, or MRA benefit cards.

In order to use a debit card, the billing address of the debit card must match the delivery address of the order. If the addresses are different the debit card will be declined. The pending charge on your account is usually removed in 48-72 business hours, however, it may take longer depending on your bank.

Zipps takes pride in being the fastest delivery service in California. Our average delivery time is approximately 45 minutes. During peak delivery hours (5-8pm), deliveries may take a bit longer. Don't worry - we will deliver every order that we receive! If it is outside peak delivery hours and your order has not been delivered within 90 minutes, please reach out to our Customer Support team via LiveChat or email us at support@zipps.com.

Your estimated time of arrival (ETA) is affected by several factors, such as: traffic, distance to delivery location, and product availability. Your ETA is subject to change once your order has been placed. Your order will be dispatched in the order it was received and you’ll receive updates via SMS with your ETA. You can also check your ETA by viewing the live map in your Zipps account. Your driver will contact you when they are on the way and once again before they arrive. If you have issues receiving your delivery please contact our support team at support@zipps.com or live chat with a Zipps representative.

 

You will receive an SMS notification once your order has been dispatched to a driver. Once it has been dispatched you can check the live map on your Zipps.com account to track your driver’s progress.

ASAP orders can be placed from 9:00AM – 10:00PM, 365 days a year. Scheduled orders are limited to the time slots that you see as available, but you are able to place a scheduled order whenever you like!

No, it’s against the law. All deliveries must be received by the person who placed the order. Your driver will ask to see your ID upon delivery. If the person who placed this order is unavailable when the driver reaches the drop-off location, your order will be canceled.

You can check out all of the premium products available on our online menu at Zipps.com. Our menu updates in real-time so we only show products that are available for fast delivery in your area. If you do not see your favorite product available on the express menu, be sure to check out our scheduled menu! Still no luck? Email support@zipps.com and tell us what you'd like to see next!